Acuity Education – Terms & Conditions of Use
Effective: 2nd June 2025

These Terms & Conditions (“Terms”) govern every interaction you have with the products and websites operated by Acuity Education Ltd at https://acuity.education (collectively, the “Services”, “we”, “us”, “our”). By creating an account or using any part of the Services you agree to be bound by these Terms.

1 Joining Acuity

  1. Truthful sign-up – Please supply accurate, current details when opening an account and keep them up-to-date.

  2. One seat, one user – Login credentials are personal. Sharing or re-using them is not allowed; you are liable for everything done under your username.

  3. Authority – By registering you confirm you have authority to act for the school, trust or organisation you represent (your “Organisation”).

  4. Security breaches – If we believe your account is compromised or you have broken these Terms we may suspend or delete it (and related data) and pursue any losses.

  5. Service uptime – We work hard to keep Acuity online but access is provided “as available” and may be limited, modified or withdrawn at any time.

2 Your Data In, Our Content Out

Acuity uses AI and other technologies to transform “Input Data” into “Output Content”.

Input Data we process: Public facts about your Organisation including your websites, DfE datasets and any data you provide to Acuity AI Education ltd.

  • You confirm that you have the right to supply or authorise all Input Data.

  • You give us a non-exclusive licence to store and process that data so we can deliver the Services.

  • We will always use the most recent models and developments in AI to improve our service, and test thoroughly to ensure mistakes are kept to a minimum, but we can not guarantee that the output will be 100% free of mistakes.

3 How Long We Keep Things

  • We keep Input Data and Output Content (“Customer Data”) for 12 months after the later of (a) the last piece of Content we produced for you or (b) the end of any fixed-term subscription or bulk-purchase period.

  • After that we may securely erase or irreversibly anonymise Customer Data unless law says otherwise.

  • Want something gone sooner? Email support@acuity.education or use any in-product delete feature and we’ll erase it within 30 days once we have verified the request.

  • Backup copies and compulsory audit logs are kept separately and deleted on their normal cycle.

4 Playing by the Rules

While using Acuity you must not:

  • break any law or regulation;

  • act fraudulently or harm others;

  • introduce viruses, malware or other malicious code;

  • copy, resell or exploit parts of the Services contrary to these Terms;

  • tamper with or try to access systems or data you are not authorised to use.

5 Pricing & Payment

  1. Fees – You agree to pay the prices shown on our website, order form or written agreement.

  2. Billing info – Provide valid billing details and an authorised payment method; you allow us and our payment partners to charge that method for all Fees.

  3. Late payment – If a payment fails we’ll let you know and may suspend the Services until it’s resolved. Fees are non-refundable except where these Terms say so.

  4. Price changes – We can change prices with notice (usually via email or by updating our site). New rates apply only to future charges.

  5. Disputes – Disagree with a charge? Email support@acuity.education within 30 days of the invoice date.

  6. Errors – We may correct pricing mistakes even after issuing an invoice or taking payment.

6 Disclaimer & Liability Limits

The Services are provided “as is”. We do not guarantee uninterrupted operation or flawless accuracy. Nothing in these Terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence or for fraud. Your statutory consumer rights remain unaffected.

7 Law & Jurisdiction

These Terms—and any dispute arising from them—are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

8 Updates to the Services or these Terms

We may change, suspend or retire parts of the Services at any time. We may also revise these Terms; when we do, we’ll post the new version here. Continuing to use Acuity after changes appear means you accept the updated Terms.